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Return & Exchange Policy

Return Policy

 

Return of your item(s) can be made within 14 days of purchase for store credit of the product only. No credit will be given for shipping cost. All items must be  original, unopened, new, unworn, undamaged and unaltered condition with all tags attached (including the return tag) and its original receipt. Any returns received with deodorant stains, makeup stains, perfume scent, pet hair, or smoke scent will not be accepted and returned back to you. The customer is responsible for all shipping cost associated with returns including items that are not accepted for return by Rural Aura.

  • Final sale/clearance items can not be returned or exchanged at anytime.
  • Shoes can be returned for store credit only if the product is in unworn/undamaged condition in its original box. Any form of damage to the shoe box, or the shoes themselves will not be accepted for return. The customer is responsible for all shipping cost associated with shoe returns including shoes that are not accepted for return by Rural Aura
  • Accessories are not eligible for returns or exchanges.

 

Exchange Policy

Exchanges are not accepted for any Rural Aura products or items Store Credit Only. Please refer to the size charts provided for accurate fitment. 

 

Damage Products

If you receive a damage or defective product, contact us with in 3 business days so that we can resolve the issue, and also email us a photo of the defective item you received. Please contact us at 


   

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